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FCC hits Verizon with $1M fine for dropping 911 calls, again • The Register
(www.theregister.com)
this post was submitted on 27 Jun 2024
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This is the best summary I could come up with:
America's Federal Communications Commission (FCC) has fined Verizon a little over a million dollars for failing to route 911 calls during a cellular outage.
The outage occurred on December 21, 2022, killing calls to Verizon's Voice over LTE (VoLTE) operations in six southeastern states for an hour and 44 minutes.
The FCC says this mistake should have been caught before the outage happened, but claims Verizon employees weren't enforcing proper oversight like they were supposed to be doing.
The plan details several practices that Verizon should ideally have already implemented, such as providing a checklist for employees to follow, testing proposed network changes before they're applied, and of course removing buggy security policies when they're discovered.
"Ensuring ultra-reliable connectivity, especially when callers need to reach emergency services, is a cornerstone of our company," Verizon told The Register.
We understand the critical importance of maintaining a robust and reliable 911 network, and we're committed to ensuring that our customers can always rely on our services in times of need."
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