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No one should have to “grow a thicker skin”: Valorant studio commit to harsh penalties for harassment
(www.rockpapershotgun.com)
this post was submitted on 05 Jun 2024
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The problem for developers is that the easiest way to stop engaging is to not play their games. They care about moderation because they want people to continue to play their game.
I don't know that that's true. Some games may be worse than others but I don't think there are any specific games, or for that matter places online in general, where some form of harassment is not an issue. If you want to avoid it entirely then you need to avoid people entirely and that's not really a teneble solution.
I only play online games with friends because I don't feel like dealing with fuckheads in my spare time. That does mean there are a lot of games which are probably cool but I won't play because they are meant to be played in lobbies.
You don't know what is true? That people can't stop playing a game? That developers care about players quitting their game? It's trivially easy to play video games and avoid trolls. There are single player games. You can play only with friends or family. You can play live service with lots of solo-oriented content and mute the chat. It's not a hyperbolic choice between playing video games or avoiding all social interaction in life period - that's a very "terminally online" kind of perspective. Normal people reduce toxic interactions where they can, they don't think, "Welp, I either put up with constant bigotry and rape threats in this totally optional entertainment or I have to move out to a shack in the woods."
For most people gaming is a social activity. The popularity and prevalence of multiplayer games vs single player games bears this out. Playing single player games is not a viable solution to avoiding harassment for people who are interested in the social and/or multiplayer aspects of gaming. Muting people who are dicks is a viable solution and that's exactly what I've been advocating for in this discussion. Many others seem to think they shouldn't need to be involved in the process and game devs or other communication platforms should do all the work for them. I don't think that's a realistic suggestion.
What is your source on multiplayer games being more popular and prevalent than single player? Because a cursory search only turns up the opposite preference. You're ignoring the parts of my argument that don't suit you as well, like playing only with friends, so I don't think you're really being an honest interlocutor. That leads me to believe you are probably a player that bullies other players, which is why you're so strongly anti-moderation.
https://www.statista.com/statistics/259577/us-single-player-vs-multiplayer-frequency-among-gamers "According to an October 2022 survey of PC and console gamers in the United States, over half of respondents stated that they spent about 75 to 100 percent of their gaming time playing alone."
https://www.midiaresearch.com/blog/single-player-vs-multiplayer-a-generational-changing-of-the-guards-or-a-bifurcation-of-gamer-behaviours "57% of gamers prefer single-player over multiplayer games, compared to 22% who prefer multiplayer games. While the overall preference for the single player mode holds true across all age segments, the degree to which the single player mode is preferred differs significantly with age."
There have been players who got blocked by everyone because of skills and were then unable to engage in matchmaking. I think just banning assholes is absolutely the best solution.
Sure, but who decides who the assholes are? What standard of proof do they use? What happens to people who almost meet that definition but don't quite? Some cases are pretty straightforward but many have too much grey area for a simple concept like 'ban all the assholes' to hold up without a huge amount of effort that often can't be provided effectively.
Evidence is key and that can be difficult to get. Additionally, players often edit clips to get the reaction they want from moderators or the community as a whole. The video in the linked article could potentially be a great example of this. The streamer obviously wants you to think they were attacked unprovoked but is that really what happened? We have no context for what led to the recorded exchange. Did the streamer refer to him using a racial slur for failing to hold what they thought was the proper position during the round immediately before the video begins? That doesn't excuse what the player said in response but it does change the context significantly. If you ban the rape guy and then he releases a video showing the streamer saying even more outrageous things do you reverse the ban, ban them both, or give them both a warning not to be dicks in the future? This is not an isolated incident either. Multiple situations just like this happen every day on platforms with any significant number of users. How do you give each one the time it requires to be resolved correctly? Will you have any players left if you ban everyone who offends someone else?
The point is, policing people's behavior is very challenging. There are tons of ways to abuse any system you can design unless you record literally everything your users do and that comes with it's own set of moral and logistical issues. The simplest and most universally applicable solution is to enable users to block other players themselves. Making that impact matchmaking is kind of dumb in my opinion as it just opens up the potential for abuse as you noted. Set up a few very simple ground rules and then let players sort out who they want to be able to communicate with based on how they treat them. That's the only solution I can see that is realistic and sustainable but it requires users to take an active role in maintaining the community, which they should be doing anyway if they want it to be the kind of place you're describing.