this post was submitted on 25 May 2024
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1052
iFixit is breaking up with Samsung. ‘Samsung’s approach to repairability does not align with our mission,’ says iFixit’s CEO. (www.theverge.com)
submitted 6 months ago by [email protected] to c/[email protected]
91 comments fedilink hide all child comments
 
  • iFixit and Samsung are ending their partnership on a direct-to-consumer phone repair program.
  • iFixit CEO Kyle Wiens says "Samsung does not seem interested in enabling repair at scale" and that the deal is not working due to high parts prices and difficulty of repairs.
  • Samsung only ships batteries pre-glued to the phone screen, forcing customers to pay over $160 even for just a battery replacement, unlike with other vendors.
  • The contract also limited iFixit to selling no more than 7 parts per customer in a 3-month period, hampering their ability to support local repair shops.
  • Additionally, Samsung required iFixit to share customer email addresses and purchase history, which iFixit does not do with other partners.
  • iFixit says it will continue to stock aftermarket Samsung parts and publish repair guides, but will no longer work directly with Samsung on official repair manuals.

iFixit says:

We clearly didn’t learn our lesson the first time, and let them convince us they were serious about embracing repair.

We tried to make this work. Gosh, we tried. But with such divergent priorities, we’re no longer able to proceed.

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[–] [email protected] 90 points 6 months ago (3 children)

Did they really say, "We tried to make this work. Gosh, we tried."?

Well, golly.

[–] [email protected] 10 points 6 months ago (2 children)

Yeah. It would've been fleek and groovy if they said mid or litchally. So fetch.

[–] [email protected] 11 points 6 months ago

“We tried to make this work. No cap fam fr fr ong.”

[–] [email protected] 7 points 6 months ago* (last edited 6 months ago) (1 children)

Ugh... stop trying to make "fetch" work!

[–] [email protected] 3 points 6 months ago (1 children)

Is this a meme? Every time I've seen someone use fetch there's always someone telling them to stop trying to make it a thing. I love it either way and I will henceforth do my part.

[–] [email protected] 8 points 6 months ago (1 children)

it's a reference from the original mean girls movie, one of the characters says 'that's so fetch!' a lot and regina keeps telling her to stop trying to 'make fetch a thing' hope this helps :)

[–] [email protected] 1 points 6 months ago (1 children)

I see! Thank you for expanding my knowledge. That's kinda fetch of you.

[–] [email protected] 2 points 6 months ago

You should watch the film, it’s great!

[–] [email protected] 5 points 6 months ago

Oh God. You are so big. So absolutely huge. Gosh we’re all really impressed down here, I can tell you.