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It was over some bullshit fees that Viasat (terrible ISP) charged my account after I cancelled, they sent it to collections. It wasn't even over cancelling the contract, I paid the early termination fees. It was for not returning part of the dish they installed on the roof, that they didn't tell me I had to return until months after I moved and no longer had access to the property. But around that time I happened to have read about writing letters to remove bad marks from your credit history, so I gave it a whirl. I had an AI write the letter and then sent it certified mail to the collections company.