this post was submitted on 11 May 2024
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A year or so ago ASUS repaired my video card for free that I had bought second hand and was a couple years of warranty so my limited experience with their customer service has been pleasant.
survivorship bias
Same here. Sent back a ASUS video card for warranty service within the past couple of years. Was updated in a fairly timely fashion that they were able to reproduce my issue and a replacement card was sent to me without fuss. No issues at all.
Though there was one odd factor where I sent the card back in its original TUF branded box and it came back in a Strix box. That doesn't really impact the quality of the service though.