this post was submitted on 24 Apr 2024
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"We are currently experiencing higher than normal call volume. Your call is very important to us. Please continue to hold ... "
I hate that message so much. It doesn't mean a damn thing. Sometimes someone picks up during the message.
Just say something like "Thanks for calling [company]. Please hold for the next available live agent". Don't give me any excuse (especially not about covid or the pandemic), and put the music on as fast as possible.
They're hoping it gets you to hang up and keep your petty problem to yourself.
One of the companies I frequently have to call for work gives a high volume of calls due to the storm systems moving across the United States. They added it like a year or so ago when California had all that flooding and the east coast had a couple of hurricanes. But it's still on there as an excuse.
it means "fuck you" and you should take it as such.