this post was submitted on 23 Apr 2024
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Oh, interesting, I didn't consider that it could actually be cheaper than building an user-intake system, but that makes sense. I'm not sure how much more efficient AI will make the drive-thru experience though; it will free up a cashier a bit, but generally cashiers are already doing something else when they're not busy, and when they are busy most of the slowdown is on food prep, not ordering. I know McDonald's is experimenting with fully automated kitchen, so maybe that's around the corner, but that's a whole other can of worms in terms of quality and safety.