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I worked at [generic big-name eyeglass store/optometrist] for a few months and we weren't allowed to adjust any eyeglasses that weren't purchased at our store because if they broke while we were trying to bend them we couldn't just get another frame and replace them, but also it was 2022 and they only paid me $12/hr so if someone came in and seemed chill I'd always be like hey, I'm obviously going to try really hard to not break your glasses, but sometimes shit happens and if it does you are on your own because you didn't get them here and I'm not allowed to do this, and would just adjust them.