this post was submitted on 31 Mar 2024
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It's also possible to use it against them though. The twist on arbitration is that the company has to pay for the arbiter win or lose. If a bunch of people opt to use it for a relatively minor issue, it's more expensive for them than a regular lawsuit even if they do win.
Even for individual stuff, it can be nice. I had a car dealership try to fuck me over. I looked into the arbitration clause, found the arbiters they used, and found out it was going to cost the dealership $4,000 to go to the arbiter over a $1,500 dispute. If I won, I'd get my repair and they'd lose $4,000. If I lost, I wouldn't get my repair, and they'd lose $4,000.
When I explained that they did the repair for free.
Looks like I have a new favorite pastime.
You will be happy to know that modern EULAs now have provisions against mass arbitration and bind you to a "class action" style arbitration.
I honestly don't understand how any of this is legal considering they can't prove you agreed to anything at all. I know my family members have agreed to junk while visiting my house and I don't know what account and where.
I don't expect that to stand up to a court challenge. Arbitration allows extra-judicial resolution of individual or class agreements (though most arbitration clauses actually prohibit class-action arbitration). But mandatory class arbitration would make it effectively impossible to seek individual damages of any kind, and there's no way that's legal.
You can lose your individual right to sue by not opting out of class membership when a class-action settlement or ruling is reached, yes. But that's not the same as automatically being assigned to a class before a suit can occur.
Check out section 1K of Roku's agreement