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I'm giving them a year until lifetime licenses start to mean nothing. (slrpnk.net)

submitted 4 months ago by [email protected] to c/[email protected]

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[–] [email protected] 23 points 4 months ago (1 children)

You are absolutely right.

The company is "Franklin-Christoph"

[–] [email protected] 12 points 4 months ago (1 children)

It looks like you can just ship the pen to them and request a repair or replacement. Maybe just ignore whatever the customer support rep said and follow this instead: https://www.franklin-christoph.com/pages/warranty

[–] [email protected] 3 points 4 months ago

It never dawned on me that I can just ship it. I always tend to contact customer service before doing anything.

Anyways I have moved to a new country, it is kind of costly to ship a pen internationally (I am also afraid it'll get lost somewhere since it's such small package), added the uncertainty of they (Franklin-Christoph) would honor it, I am quite hesitant to do it.