this post was submitted on 27 Mar 2024
947 points (98.7% liked)
Memes
44924 readers
2733 users here now
Rules:
- Be civil and nice.
- Try not to excessively repost, as a rule of thumb, wait at least 2 months to do it if you have to.
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Why would you not name the company? If they won't protect you, you are not obligated to protect them.
You are absolutely right.
The company is "Franklin-Christoph"
It looks like you can just ship the pen to them and request a repair or replacement. Maybe just ignore whatever the customer support rep said and follow this instead: https://www.franklin-christoph.com/pages/warranty
It never dawned on me that I can just ship it. I always tend to contact customer service before doing anything.
Anyways I have moved to a new country, it is kind of costly to ship a pen internationally (I am also afraid it'll get lost somewhere since it's such small package), added the uncertainty of they (Franklin-Christoph) would honor it, I am quite hesitant to do it.
Maybe he is an employee who bought the pen with employee discount? Just saying that's possible, even though it's a complete guess.
Ah, nope. Average consumer
Fair enough.