this post was submitted on 26 Mar 2024
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Are we sure this is zoomers being less tech literate, and not just being a common issue, but used in a way to shit on the next generation? I dealt with the same shit in highschool with other millennials, so this feels so much like those "Millennials are killing X" articles by out of touch boomers writing clickbait.
Working IT for close to 2 decades , I'm not convinced the users are getting dumber, as they've always been dumb af about technology. Maybe it's because I'm out of end user support and don't have to deal with modern stupidity, but talking to my support staff I don't hear anything that I haven't facepalms through my skull about before.
The rank-and-file "I'm not a computer person" users are more or less unchanged and you won't see much difference there.
What's happening is that you have this huge swathe of people who are technically "familiar with computers" but still have no idea how they work because the details are obfuscated or hidden in most modern systems.
You won't see the difference in support. You're most likely to see the difference in teaching, especially in areas that attract people who have an interest in technology.
Meanwhile, my interns at work, who are a couple years younger than me, though we all are gen z, who had the chance of using AI at college whereas I graduated before chatgpt was a thing four years ago:
Uh, sir, there's no internet. How am I supposed to complete the Jupiter notebook if I can't even remember how to code on my own.
Hey chatgpt, how do I use X formula in excel...
Where's copilot?
...index? Isn't that one of the fingers? Oh, database index? Dunno, ask chatgpt.
etc, etc