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Perhaps it's not you who are facing some struggles, but you know someone, a close friend, or a family member, who is facing mental health issues. (I am sure we all know at least someone in this situation). Perhaps you want to help them but don't know how. Perhaps you have tried but without much success.
Whatever it is, firstly, thank you for caring for your family member or friend. Whether they told you personally about their problems, or you notice their condition yourself, I am sure that you are a kind, trustworthy, and sensitive soul that the person is blessed to have in their life, especially in their times of need. Here are some suggestions of what you can do to help them better - 3 DO's and 3 DON'Ts:
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DO be present. Sometimes the greatest help and support for someone who is facing mental health challenges is just to have someone who can be there with them, to listen to them without passing on judgement or advice, to truly accept them even when they don’t understand. Make it clear to them that you can be that person, make yourself available if they want to talk.
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DO your homework. If there is anything you don’t understand comes up when they share, do some research - not to become an expert but just that you may find new ways to help and support them. Also gather some information on the resources of help you can get for them and for yourself if needed, like emergency services or help agencies. See the list below.
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DO take care of yourself too. When caring for people, we care for their needs, we mourn with them, and sometimes we even have to bear the effect of their mental emotional challenges. We may even have the daily life challenges we need to face of our own. Remember that one way to care for them is to care for ourselves.
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DON’T judge. As mentioned above, most of the times, people need acceptance, not advices, understanding, not opinions. Avoid the urge to tell them what to do, or dismiss their sufferings.
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DON’T gossip. If someone shares their struggle with you, most likely it’s you whom they trust. If you want them to get more help and support from close friends or family members, share the information on their terms.
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DON’T take it all on yourself. You can be the empathy ear for them, but you don’t have to be the expert. Don’t be frustrated with yourself for seemingly not helping them, reducing their sufferings, or making them feel better. Sometimes when they share their inner struggles with you all that have already been achieved.
In Malaysia, 1 out of 4 people is experiencing some kind of mental health issue or another. If you are facing any mental health issues, don't face it alone! Help is available.
What Kind of Services Do I Need and Who Should I See
The three main professional mental health service providers are psychiatrists, clinical psychologists, and counsellors. Each plays a distinct role and offer different kinds of services most effective for different mental health issues, with some overlapping of services. Knowing the difference and the services they offer can help you to decide which is the best for you.
Psychiatrists
Psychiatrists are medical doctors - people who have completed first their medical training and continued to receive specialised training and education in treating mental disorders. As they are medical doctors, they can diagnose, prescribe medications, and arrange for hospital admissions. In Malaysia, most of the major hospitals (public and private) have psychiatry service. Psychiatrists help people with mental disorders through medical means, but less focused on psychotherapy.
See a psychiatrist if you are experiencing serious mental and emotional crisis, such as feeling extremely depressed, anxiety, with suicidal thoughts etc.
Clinical Psychologists
Clinical psychologists receive their basic training in psychology and then a graduate or postgraduate training in clinical service (give direct psychotherapy services) for them to understand, treat, and help people in preventing mental, emotional, and behavioural, and psychosocial issues. Clinical psychologists may offer their service in the form of talk therapy (counselling) as part of their treatment. Most clinical psychologists can diagnose mental disorders as well, but they do not prescribe. There are quite some clinical psychologists in Malaysia, mostly working in privately run centres.
See a clinical psychologist if you are having some long standing mental, emotional, behavioural, or psychosocial issues.
Counsellors
Counsellors are trained in psychology and psychotherapy, with major emphasis on helping people to cope with the mental and emotional issues of everyday life. Counsellors almost exclusively focus on providing psychotherapy (talk therapy, art therapy etc.) to individuals, couples, or families. Though they cannot give diagnosis, most counsellors are also trained in recognising more serious mental issues i.e. disorders, and work in tandem with psychiatrists and clinical psychologists for mental disorder cases. In Malaysia, counsellors are governed by the Board of Counsellors Malaysia (Lembaga Kaunseling Malaysia), and are required to register with the board to legally offer counselling services.
See a counsellor if you are having difficulties in coping with the mental, emotional, and behavioural issues in your daily life.
Paraprofessional Services
There are also some paraprofessionals offering supportive care and services in Malaysia. Usually each organisation/centre focuses only on certain specific services and issues, or offer complementary supportive services. The most well known examples are Befrienders (first-line emotional responders for suicidal cases) and services set up by community/religious institutions. Most paraprofessionals are lay-people/volunteers who are not professionally/academically trained, but have undergone some form of training for the provided services.
Paraprofessional services are good in offering immediate and/or supplementary support. But it is encouraged to also seek out professional services for long term help and support.
NOTE: If you are still unsure of who you should see, it is encouraged to start with seeing a counsellor. Counselling services are usually the most accessible, and in many cases are capable of helping one deal with the issues one is facing. Counsellors are also trained to recognise more serious mental health issues, and should you need further mental help e.g. diagnosis and medication, counsellors can provide the most relevant and reliable information for one to seek further mental help.
What Kind of Services You Can Get
- Psychological assessments
- Diagnosis of mental disorders (psychiatrist and clinical psychologist)
- Medication (psychiatrist)
- Talk therapy and counselling
- Specialised therapy i.e. art therapy, play therapy etc.
- Couple counselling, marriage counselling, family counselling
- Group counselling
- Behavioural therapy
- Addiction counselling
- Single parenthood and domestic abuse cases
- Career guidance (counsellor)
- Emotional management, stress management
- Suicide prevention and help
- Psychoeducation
- and etc.
How to Get Help
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It is good to have a general idea on what kind of services you need/who do you want to see (psychiatrist, clinical psychologist, counsellor).
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You need a referral letter only if you are getting the service from a government hospital/clinic. See the section on getting a referral letter on how to get one.
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For private services, and counselling services in general, getting an appointment prior to your visit is adequate. Some services allow walk-ins (without appointment), but look up the centre's walk-in policy to avoid being turned away during your visit.
Getting a Referral Letter for Psychiatric Service
For most government services, a referral letter from a doctor is needed for you to see a specialist. But the procedure is really simple, so don't worry!
Generally, a referral letter from any GP (general practitioner) or medical doctor is accepted - doesn't matter the GP is from government or private practice. You can see your usual doctor to get the referral letter. When you go to the doctor (GP), you can directly inform the doctor that you are requesting for a referral letter to see a psychiatrist, most of the doctors would know what do you need and how to give you the letter. You might need to describe some of your conditions to the doctor, or the doctor might ask you a few questions on your condition (e.g. what are you feeling, how long has the feeling last, your sleep and appetite etc.) and the information will be included in the referral letter.
After obtaining the referral letter, you should then bring the letter to make appointment for your visit and/or your first appointment with your psychiatrist/psychologist.
What to Expect in Therapy
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The first visit is typically used for information gathering, to help your doctor/therapist know what you are facing, so it is useful to come prepared to talk. It may help to spend time before the appointment reflecting, then write something down or print something out and bring it along to your appointment.
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Follow-up visits are general catch-ups on your current status and how the prescribed medication (psychiatrists) is working for you. For psychotherapy and counselling, there may be a fixed cycle (number of sessions) for the whole process.
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To see a psychiatrist / clinical psychologist in government hospitals or clinics, a referral letter from medical doctor is needed. Referral letter can be obtained from doctors in government or private services.
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Here is a very well-written experience sharing and guide from one of our own community members on the experience of getting mental health services.
The directory below lists the mental health services of psychiatry, clinical psychology, counselling/psychothrapy, and other related services. Each of the different services offer different specialisation and provide help on different issues - seeing the right professional can give you the best help you need.
Please read General Information on Getting Help if you are unsure on what kind of mental health services do you need.
Psychiatry
| LOCATION | FEES | NOTES | |
|---|---|---|---|
| GOVERNMENT HOSPITALS | Varies | RM15/session; Medication cost varies | Referral letter from GP necessary |
| UMMC WALK-IN CLINIC | PJ | RM30 - registration; RM15/session; Medication cost varies | Referral letter from GP necessary; limited no. of new walk-ins per day, go early to secure an appointment |
| PRIVATE HOSPITALS & CLINICS | Varies | Varies | List of hospitals and clinics not comprehensive |
| Dr Wong Specialist Clinic (Psychiatry) | Klang | Varies (RM150-200); Medication cost varies | Referral letter not required; must make appointment beforehand on Whatsapp |
| MENTARI CLINICS | Varies | RM5/session | Appointment required; referral letter not required |
| See below for procedures on getting a referral letter. |
Clinical Psychology & Psychotherapy
| LOCATION | FEES | NOTES | |
|---|---|---|---|
| RELATE THERAPY CENTRE | Online only | RM120 for diagnostic assessment; RM45 - RM150/session | Sessions by professional clinical psychologists or supervised interns. Also offers counselling services |
| MALAYSIAN MENTAL HEALTH ASSOCIATION (MMHA) | PJ | Info unavailable | Also offers counselling services |
| MENTEM PSYCHOLOGICAL SERVICES | Subang/Online | RM300/hour (Senior clinical psychologists); RM250/hour (Clinical psychologists); RM80/hour (Trainee) | Offers ADHD and OCD assessments for RM500-RM2000 |
| MY PSYCHOLOGY | KL/Online | RM250 (first session); RM200/subsequent session | Private service. 10% discount for OKU card holders |
| ReKindle THERAPY | KL/Online | Info unavailable | Private service. Also offers counselling services |
| THRIVE WELL | KL | Varies, info available on website | Formerly known as SOLS Health. Community service. Also offers counselling services |
| CARA CARA | PJ/Online | From RM50/session | Also offers counselling services. Assessment for various psychological disorders. |
| ALOE MIND | PJ/Online | From RM50/session | Also offers counselling services. ADHD assessment available. |
| KLINIK PSIKOLOGI KESIHATAN UKM | KL (UKM KL Campus) | RM30 first time, RM5/subsequent session | Special rate for OKU Card Holder |
Counselling
| LOCATION | FEES | NOTES | |
|---|---|---|---|
| MALAYSIAN MENTAL HEALTH ASSOC. (MMHA) | PJ | Info unavailable | |
| AGAPE COUNSELLING CENTRE | KL; Ipoh, Penang, Malacca, JB, KK | Varies (fixed or donation based depending on service) | Community/private service |
| RELATE THERAPY CENTRE | Online only | RM45/session (supervised interns); RM150/session (in-house registered counsellors) | Private service |
| HumanKind COMMUNITY COUNSELLING | PJ | RM50/session (individual counselling); RM80/session (couples counselling) | Community service. Sessions conducted by supervised Master's level interns |
| MENTAL ILLNESS AWARENESS & SUPPORT ASSOC. (MIASA) | PJ | RM200/session. Free for B40 Group | Appointment required; Member price available |
| SELANGOR MENTAL HEALTH ASSOC. (SMHA) | PJ/Online | RM10 (B40)/RM30 (M40) | Subsidised community counselling service |
| TELOS MENTAL WELLNESS | Subang Jaya/Online | RM85/session (Screening); RM140/session (Counselling) | In-person or online services available. Sessions by registered counsellors |
| ReKindle THERAPY | KL/Online | Info unavailable | Private service. Notable for family & marriage therapy, other services available |
| FOCUS ON THE FAMILY | PJ | Free, donation accepted | Community service |
| CARPE DIEM | Penang | Info unavailable | Private service. Sessions by registered counsellors and qualified psychologists |
| SOUTHERN UNIVERSITY COLLEGE COUNSELLING SERVICES | JB | Info unavailable | Counselling services open to public |
| MONASH UNIVERSITY TRAINEE COUNSELLORS | Subang Jaya | Free | NEW CLIENT INTAKES RESUMED (AUG23). Sessions by professionally supervised Master's level trainee counsellors |
| MENTAL HEALTH ASSOC. SARAWAK | Sarawak (Kuching)/Online | Free, donation accepted | Community service |
| CARA CARA | PJ/Online | From RM50/session | |
| ALOE MIND | PJ/Online | From RM50/session |
Others/Paraprofessional Services
| NUMBER | SERVICE | HOURS | NOTES | |
|---|---|---|---|---|
| TALIAN HEAL HOTLINE | 15555 (Call) | Hotline for anyone who is stressed, experiencing prolonged sadness, anxiety, depression, or is having negative thoughts about life | Daily including PH 8am-12am | Call is free on most telcos |
| BEFRIENDERS HOTLINE | 03 - 7956 8145 | Suicide helpline | 24 Hours | Call is free on most telcos |
| TALIAN KASIH | 15999 (Call); 019 - 26 15999 (WhatsApp) | Government operated MH support line | 24 Hours | Call is free on most telcos |
| WOMEN'S AID ORGANISATION (WAO) | 03 - 3000 8858 (Call); 018 - 988 8058 (WhatsApp) | Provides support, advice, and shelter for women, and children experiencing domestic violence | 8am-5pm | Call is free on most telcos |
| BUDDY BEAR CHILDLINE | 1800 - 18 - BEAR (2327); FB message | Children and teens mental support hotline | 12pm - 12am |
Professionals on monyet.cc
- @rom1215_: Licensed counsellor.
The list will be updated from time to time.
You may also check out these posts for list of mental health services:
Information may be outdated. Not all services are verified.
Online Resources
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DASS - Depression and Anxiety Stress Scale: A widely-used self-report screening test for specific mental conditions of depression, anxiety, and stress. Not a diagnostic assessment. BM version also available from the link provided.
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5-Minute Breathing Exercise: Follow the video for simple, immediate emotional relaxation.