this post was submitted on 24 Nov 2023
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System76

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A community for the System76 company, a manufacturer of laptops, desktops, and server computers that are both affordable and powered by Linux.

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Just bought a Thelio Spark Empowered - shuts off after about 30 seconds to a minute (alien.top)
submitted 11 months ago by [email protected] to c/[email protected]
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I'm in Canada, bought it with the corresponding (US) power supply, just received it, plugged it into a wall outlet, made sure the power supply is on... And when I turn it on, it shuts off before even fully booting. Not at any specific point in booting, either, it just seems like the power cuts off. Sometimes, if I turn it back on soon after, it barely stays on for two seconds. Tried a different outlet with the same result. Nothing else seems out of the ordinary, fans are a bit loud, but not so much that it seems strange for a booting computer.

Made a support ticket but it seems like service may be slow until Monday. Anyone ever experienced something like this?

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[–] [email protected] 1 points 11 months ago (1 children)

After checking in the BIOS, seems like the CPU Fan is running at 1900RPM but the cpu is still at 100°C. Yikes.

[–] [email protected] 1 points 11 months ago (1 children)

I would open the case and make sure that the CPU (and maybe GPU) heat sink didn't come lose during shipping. If it's not lose maybe remove it and replace the thermal paste as maybe the forgot it when assembling.

[–] [email protected] 1 points 11 months ago (1 children)

The CPU heatsink was completely loose and no longer attached to the CPU at all! Shipping damage I assume. Problem now is even with the documentation I can't figure out how to remount it. Would be easier if I were the one who took it out.

[–] [email protected] 1 points 11 months ago

I have never seen the insides of a Thelio, so sorry but I can't help you here. At least you know what the issue is now.