this post was submitted on 24 Nov 2023
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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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Batch 7 clearance delay (alien.top)
submitted 10 months ago by [email protected] to c/[email protected]
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Any other batch 7 US customers get a clearance delay in Anchorage? Mine says “Shipment requires a Commercial Invoice”. Is this something I need to notify support about or is it something they’re likely to know about and fix without a support ticket?

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[–] [email protected] 1 points 10 months ago

I'm also effected by this

[–] [email protected] 1 points 10 months ago

My Intel 12th gen (forgot which batch) got stuck in AK for nearly a week because of a clearance problem. Framework got it sorted out, it will just take some extra time.

[–] [email protected] 1 points 10 months ago

I'm batch 7 but delivery to Canada. It succesfully passed Anchorage without issue yesterday and was sent to Memphis and now it's in Winnipeg.

[–] [email protected] 1 points 10 months ago

Batch 7 checking in, also stuck in Alaska!

[–] [email protected] 1 points 10 months ago

Mine has also been listed as "clearance delay" in Anchorage since yesterday.

[–] [email protected] 1 points 10 months ago

It's standard. Framework monitors it.

[–] [email protected] 1 points 10 months ago (1 children)

I spoke to FedEx - they are missing the commercial invoice for a shipping container of Framework laptops and have contacted framework. The person on the phone said they expect the invoice in a few business days. If you call, tell the agent to check IPD system for updates. The first two agents I talked to didn't do this so the call took forever.

[–] [email protected] 1 points 9 months ago

Thanks for calling! Did yours get another clearance delay after being cleared yesterday? Mine is still stuck in Anchorage, and I'm wondering if it happened to everyone or just some of us.

[–] [email protected] 1 points 10 months ago

Also batch 7 and affected. I guess I'm just going to have to be patient, but it's not easy!

[–] [email protected] 1 points 9 months ago

I had the same warning on tracking info when my batch 1 order was shipped. Give it a few days, Framework will take over the paperwork and it'll be on its way again.

[–] [email protected] 1 points 9 months ago

Appreciate you making this thread

[–] [email protected] 1 points 9 months ago

looks like the pallet got cleared today 8:05AM! Lets go!