Next time just focus on surgery and do the gifting later.
this post was submitted on 18 Nov 2023
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Good luck with your surgery. Don’t worry about it they have very generous return policy. You can use it up to 100 days and then return it straightaway without any cost.
This wasn’t really a “forced purchase”. You made the mistake. Just return it. No need to bash the company.
This is definitely a ‘you’ problem- the mental gymnastics to displace the blame on the company is remarkable.
It was a simple mistake by OP that should be easily remedied by Remarkable. Now this tablet is being pointlessly shipped around the world.
A simple mistake, with a simple solution. Yet OP feels entitled to slam the company/solution - without any accountability of the causation.
Pick order, ship order, receive return, potentially refurbish packaging if OP decides to open the box, restock the item seems to be a lot more inefficient than stopping the order before it ships. However, I don't know how PayPal interfaces with vendors, so the inefficiency might not be due RM's lack of operational agility.
I wish you all the best with your surgery.
To the point though, you made a mistake, you placed and confirmed an order by mistake. The customer support did answer. You are at the point you cannot cancel the order anymore, which is not uncommon, companies have processes and you cannot always revert one in the middle of the workflow. If happened to me multiple times with Amazon.
You have the option to reject the package, not sure how it works in your country but here you can normally do that directly from the web site of the delivery service. If not, you will receive the package and you have 100 days to return it. Neither of those option would cost you money, while they *do* waste money and time for reMarkable, all because of a mistake *you* made.
Given the situation, posting here to complain about the company sounds really entitled, IMO they would be the one with a right to complain.
For what it's worth, I think this is down to two different ways that storefront developers can integrate PayPal--either as a payment method in the storefront's checkout flow (what you'd normally expect: connecting to your PayPal account, then returning to your cart to review your order, and confirming) and as a quick checkout option (where you do the entire checkout flow in a PayPal window, then PayPal returns the completed transaction back to the storefront).
It's not super clear which is which on most online storefronts, and I think that's actually on PayPal, not on any particular vendor.