this post was submitted on 17 Nov 2023
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Home Automation

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Home automation is the residential extension of building automation.

It is automation of the home, housework or household activity.

Home automation may include centralized control of lighting, HVAC (heating, ventilation and air conditioning), appliances, security locks of gates and doors and other systems, to provide improved convenience, comfort, energy efficiency and security.

Warning: Working with electricity can result in injury, property damage, or even death if it is not done properly. Please keep this in mind while assisting others. If you are not sure about what you are doing, hire a licensed professional.

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I have a lemon of a MYSA in-floor heat thermometer. My electrician installed, all wiring looks good, cannot get to the pairing mode (down arrow). Have spent days working with customer service (one suggestion a day emails - glacier speed).

Can I just purchase a new MYSA and keep the wiring, but plug in the new faceplate? Is this OK?

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[–] [email protected] 1 points 11 months ago (1 children)

If the wiring was done right should be no problem. Should still be under warranty, contact the company

[–] [email protected] 1 points 11 months ago

Thanks. I’ve been in contact with MYSA. I send an email with detailed questions/info. I receive a simple response, i.e. Press the up and down arrows. I respond that I’ve already done that, as well as every other troubleshooting recommendation. Two days later I hear back from MYSA with something like “have you tried turning the circuit breaker on and off”

I mean, it’s been nearly a week of communication and all I’ve received is brief emails telling me to try something that I’ve already told them I’ve tried.

My time is money, I’m just going to eat the cost and replace the plate. Thanks for your response re: keeping the wiring and replacing the plate. I appreciate it.