this post was submitted on 17 Nov 2023
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Home Automation

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Home automation is the residential extension of building automation.

It is automation of the home, housework or household activity.

Home automation may include centralized control of lighting, HVAC (heating, ventilation and air conditioning), appliances, security locks of gates and doors and other systems, to provide improved convenience, comfort, energy efficiency and security.

Warning: Working with electricity can result in injury, property damage, or even death if it is not done properly. Please keep this in mind while assisting others. If you are not sure about what you are doing, hire a licensed professional.

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C by GE bulbs suddenly stopped working with Google Assistant voice commands, find through Google Home app and HomeKit. What gives? (alien.top)
submitted 10 months ago by [email protected] to c/[email protected]
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Appreciate any insight anyone can offer as this is driving me absolutely insane. My home setup consists of:

  • 7x C by GE Cync bulbs connected to the C-Reach Hub. For HomeKit these are added directly to the Home App and for Google Home they are through "Works with Google" by linking to the Cync App.
  • Various Nest Devices all added directly to Google Home app and to HomeKit via Starling Home Hub
  • 2x Kasa Light Dimmers added through "works with Google" by linking to Kasa app and to HomeKit through Hoobs.

About a month ago, after adding the 7th C by GE bulb, all of my devices essentially became unusable via Google Assistant voice commands with repeated, "Sorry it looks like [device name] isn't available right now" prompts. They are all 100% useable without any errors in the HomeKit app and they respond about 90% of the time via the Google Home app. I have done the following troubleshooting steps and the GE bulbs still have extremely intermittent usability with voice commands - which is what my wife relies on 90% of the time.

  • Manually reset all GE bulbs to factory settings and relinked via Cync app
  • Nuclear option by actually deleting my entire "Home" on Google Home and the HomeKit app and started fresh (was thinking there might be some phantom data out there causing issuse).
  • "Hey Google, sync my devices" - constantly to ensure they're alive

Nothing has seemed to help. Any ideas as to what may be the cause here? I am awfully close to just throwing the GE line of bulbs away and starting fresh with Hue. I realize that Hue is a better product line but I would also hate to be wasteful just to throw what were perfectly useable (1 month ago) GE lights away.

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[–] [email protected] 1 points 10 months ago

Hi there. We're sorry to hear the issues you've been having with Cync and Google Voice Commands. We have a team that specializes in Cync that is equipped to troubleshoot issues like this. They can walk through your specific setup and offer some insight and potential fixes. With that said, when you have a few minutes to spare, please connect with our team directly at 1-844-302-2943. We will do everything we can to get you back up and running.

Please note, Cync Support will be closed November 23rd and 24th in observance of the holiday.

[–] [email protected] 0 points 10 months ago

C by GE as a line is trash and I'm wondering if they rebranded to get away from the stink of their own name.

Search around but they're notoriously buggy.

Sorry you got 7 devices deep with them before you realized, but I'd seek alternatives.

Hue is spendy but it's nice and rock solid.

[–] [email protected] 0 points 10 months ago

Can you control them in the Google Home app?