It's dependant on cookies. If whatever you checked that on deletes its cookies it can't remember the "device". The wording is all wrong but I guess they have to do that because plebs don't know that this is running in a browser.
this post was submitted on 07 Jul 2023
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And yet, even with no auto-deleting-cookies options, we all routinely see this issue.
Every single month with my mortgage provider. Drives me nuts to be so mildly inconvenienced