this post was submitted on 05 Jul 2023
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Does anyone use Manageengine here and knows how yp configure it ? (lemmy.world)
submitted 1 year ago by [email protected] to c/[email protected]
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We are a small team and I want to create 2 separate queues. So end user submits a ticket using the portal and the ticket should go to the service desk queue. If SD can't resolve it then they assign it to Networks team which will be the second queue. Also once assigned to networks team the tickets shouldn't be in SD queue.

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[โ€“] [email protected] 2 points 1 year ago (1 children)

So you mean Manage Engine Service Desk Plus?

[โ€“] [email protected] 1 points 1 year ago

Yes, I want to know how to configure it