This is the best summary I could come up with:
“It’s sad when you get to the end, because it’s been a big part of all of our lives for so long,” Hank Breeggemann, the general manager of Netflix’s DVD division, said in an interview.
When Netflix began mailing DVDs in 1998 — the first movie shipped was “Beetlejuice” — no one in Hollywood expected the company to eventually upend the entire entertainment industry.
Despite the reduced staff, this operation still receives and sends some 50,000 discs a week with titles ranging from the popular (“Avatar: The Way of Water” and “The Fabelmans”) to the obscure (the 1998 Catherine Deneuve crime thriller, “Place Vendôme”).
He said the unexpected moments of frivolity were a big part of why he had stayed, like the drawings made by renters on the envelopes or the Cheetos dust and coffee stains that often mark the returns, evidence of a product that has been well integrated into customers’ lives.
But when asked if he had ever met some of the most active customers in person, Mr. Calabro quickly replied, “No!” In fact, the anonymous look of the facility, which provides a stark contrast to the giant Netflix logos that adorn the company’s other real estate, is intentional.
“I’ve learned a lot here: how to fix machines, how to make goals and hit targets,” she said before leading her team in a round of ergonomic exercises to prevent repetitive stress injuries.
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