I ordered some photography gear from a company (Moment) that I’ve been eying for sometime. It’s been over three weeks since I placed the order, and it has been a nightmare since.
A partial order shipment showed as shipped 2 days after purchase (Yay!) But later tracking showed the label was created and then canceled THE SAME DAY. No problem, I reach out to CS for an updated tracking number. No response for almost a week, mind you they have a chat feature on their website that just brings you back to email support.
I then get a surprise delivery of my package but the box looks like Randy Savage did an elbow drop into it. The next day, I get a message from support blaming delays on high inquiry volumes, and asking to confirm delivery. I also conveniently received two shipment notification emails with the same tracking number for my partial shipment that was in route and now my second unshipped shipment. Those items were not in the box received. After reaching out multiple times, I never received updated tracking for my second box and it’s been almost 2 weeks. Spoiler alert: that package is still MIA. I’ve sent emails with evidence, but it feels like yelling into the void.
FML All I wanted was my gear, now I just want my refund so I can end this torment. This was a holiday gift and it’s frustrating I’ve had to seek other options for resolution at this point.
S&M: Smoke and mirrors
CS: Customer service