Better/additional info here: https://www.gamesradar.com/games/third-person-shooter/helldivers-2-community-manager-seemingly-fired-after-encouraging-negative-reviews-over-now-canceled-psn-mandate-i-knew-i-was-taking-a-risk-with-what-i-said/

Spitz:

"Generally it's not a good idea to tell people to refund and leave negative reviews when you're a community manager. TIL," Spitz said. "I appreciate all the support and I appreciate even more that everyone can play the game again without restrictions. I knew I was taking a risk with what I said about refunding and changing reviews. I stand by it. It was my job to represent the community, that's what I did."

They added: "I wanted to work for Arrowhead because they're my all-time favorite studio. I got that chance. I'm thankful for that opportunity. I'd happily continue working for them if I had the choice, but that isn't up to me or anyone else in here. I can walk away happy and I don't want anyone causing trouble on my behalf, especially not to people I still have a lot of care and respect for."

This definitely sounds like Sony wanted them out and Arrowhead wanted them to stay.

It makes sense. I respect the hell out of the guy for being honest and true of his morals and standing by his community, but I'm sure he knew what he could get into by doing that, and he took the shot anyway. I hope he's just been shuffled around elsewhere and still has a job.

Corpos are incapable of learning the right lessons. I wouldn't be surprised if the take away from this at Sony was to eliminate internal voices that were against the decision so it's easier to pull off next time.

be community manager manage the community to save the game fired for some reason

Looks like someone setup a petition for Spitz to get rehired. https://www.change.org/p/re-hire-the-legendary-community-manager-general-spitz

Seems like his job was to "manage" the community in the control sense.

F

I understand the sentiment that everyone has overall but it seems that most aren't aware that He was cunt 90% of the time. What he did was commendable but I'm sure it was more of a "leave me alone" sort of situation.

Even if I side with the community on the turnout, I feel like a community manager’s job is to represent the company’s interests to some degree. Kind of like a defense lawyer.

They shouldn’t go as far as lying to people or making bad promises, which can make it a tough job, but they definitely shouldn’t be siding with the players against the company, or the internal employees are catching flak from both sides.