Lemmy.world Support

3158 readers

68 users here now

Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

To open a support ticket

You can also DM https://lemmy.world/u/lwreport or email [email protected] (PGP Supported) if you need to reach our directly to the admin team.

Follow us for server news 🐘

Outages 🔥

https://status.lemmy.world

founded 1 year ago

MODERATORS

[email protected]

UI never displayed the 2FA pairing code nor recovery codes, now I'm locked out (lemmy.world)

submitted 1 year ago by [email protected] to c/[email protected]

3 comments fedilink hide all child comments

Hi,

I tried enabling 2FA on my (first) account, but despite the UI saying it will display the code below, it didn't. I turned it off and saved the changes, but I guess that didn't work because now it won't let me in. I tried password reset and it does send me an email, but it won't let me in still without 2FA. Is there any way for me to get back my first account or is it lost forever?

top 3 comments

sorted by: hot top controversial new old

[–] [email protected] 2 points 1 year ago (1 children)

I had a similar issue when the servers were slow a few weeks back. Send an email to [email protected] and they'll sort you out.

[–] [email protected] 1 points 1 year ago (1 children)

Mastodon? Is that the right email?

[–] [email protected] 1 points 1 year ago

Yeah, they ran a Mastodon server before setting up a Lemmy server also. I'd email them from the email you created your user with and explain the situation.