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The original was posted on /r/sysadmin by /u/Mysterious_Goal_2476 on 2024-01-21 22:45:05+00:00.
What advice would you give someone who's planning to go to the next step after working in the help desk for 2 years as T2? I have high goals and I've been preparing myself these past 2 years to gain enough knowledge and experience to move to the next level.
I have Bachelor's degree in IT, CompTIA Trifecta, AWS CCP, AZ-900, and MD-102. Currently studying for CCNA which I plan to complete in Q1 of this year. My current role doesn't expose me to any infrastructure work due to the separation of duties and access level so it's hard to get exposure to other systems and responsibilities beyond my role.
I've been the top performer in my team in terms of end-user support and ticket resolves but that isn't enough. I also tried reaching out to my manager and the System Admins in my team for shadowing, cross-training, or assisting them with projects but they've been busy with projects which I completely understand.
I want to take control of my career and I'm willing to put in the time and effort in leveling up. I've been mapping out courses and home labs I will do after I finish my CCNA to gain relevant experience outside my work. I also plan to automate things in my job after I successfully apply them in my test home lab environment.
Courses:
I know we have a dedicated wiki but I want to know your thoughts and opinions to guide me to the correct path. I am fully aware of the job market right now and it will be hard to compete with experienced admins. I'm not currently looking for a new job now, I just want to learn and be prepared when the opportunity comes which I have to create for myself. I don’t have to get this role in 2024, but I want to work towards this goal this year just to get me prepared. Thank you.