Games

Nothing is wrong with it. It is just another games store.

Epic Games is useful for the free games they giveaway every week, some weeks better than others. And I know the topic of ownership of these "free games" is another conversation, but I'll take advantage of it while it's there and also while giving them little to no money.

I refuse to patronize Epic until they continue working on UT4. I've been playing their games for 25 years and they make fortnite then decide to just drop all of their long term fans.

Epic’s customer service sucks. Consider my last experience from a prior xmas sale:

• had multiple games in the cart with discounts applied, checked out with paypal, but for whatever reason the communication broke and didn’t go through
• my cart then got stuck in a limbo where I couldn’t check out with any method to receive the discounts, everything was full price again
• opened a customer support ticket to get the problem resolved, then went through 3 days of back and forth, explaining the situation over and over because
  • each of your replies are handled by whoever the next agent is
  • who apparently don’t read any history of the ticket, so they provide feedback or advice that already didn’t work
  • and it can take a full 24 hours or more to get a reply that ignores all previous replies
• by the time the error was resolved by a competent person, the sale was over by only a few hours
• despite the fact that I only missed the sale window because their reps were incompetent, they refused to make any exceptions to apply the sale prices I had been trying to checkout for 3 days

So, fuck them. I only claim free games from them now.

And I concur with problems other people have mentioned.

As for minor issues, EGS does not have feature parity with Steam or GOG. They don't have user reviews, for example. This makes it a worse user experience.

More importantly, Epic has a habit of anti-competitive or anti-consumer behavior. When EGS first launched, they were keen on doing console-style timed exclusives, even for games that were already purchasable on platforms like Steam.

Lastly, Epic has a history of neglecting or shutting down games. A few of their older games were taken offline permanently when Fortnite started gaining traction. They then purchased a few studios, namely Psyonix (makers of Rocket League), Mediatonic (Fall Guys), and Harmonix (Rock Band/Guitar Hero series). These studios seem to be a shell of what they used to be. Psyonix's first major project under Epic was Rocket Racing in Fortnite, and this project seemed to be prioritized over Rocket League and even caused the removal of core features of Rocket League. Harmonix worked on Fortnite Festival, but that came at the cost of Fuser, which shut down and was delisted about a year after launch. As for Mediatonic, I don't think they worked on anything else yet, but a large portion of the studio was recently laid off. Needless to say, fans of the affected studios aren't happy with Epic as they're being treated as 2nd-class citizens compared to Fortnite players.

The first major issue for me was that the launcher was a crypto miner and they didn't tell anyone.

Since then, I have 0 trust in them and refuse to install the launcher. I don't care for the "free games"