Framework

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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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Shipment cancelled by sender? (alien.top)

submitted 9 months ago by [email protected] to c/[email protected]

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Well, I got an email this past Monday that my order was being shipped, and it came with a tracking number. Yesterday, I got another email saying that the sender cancelled the shipment. I did reach out to framework support for answers, but haven't heard back yet. Has anyone else had this situation happen?

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[–] [email protected] 1 points 9 months ago (1 children)

Mystery solved! The initial FedEx label accidentally got deleted/invalidated. Got the new tracking number and I have another reason to look forward to Friday! 🎉🎉🎉

[–] [email protected] 1 points 9 months ago

Yay!

[–] [email protected] 1 points 9 months ago

This happened to me too!! As of right now, no new delivery. No response from customer support after 2 sent messages. What happened, I didn't know I was the only one.