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Roku TV bricked until agreeing to new terms of service (programming.dev)

submitted 5 months ago* (last edited 5 months ago) by [email protected] to c/[email protected]

301 comments fedilink hide all child comments

See title - very frustrating. There is no way to continue to use the TV without agreeing to the terms. I couldn't use different inputs, or even go to settings from the home screen and disconnect from the internet to disable their services. If I don't agree to their terms, then I don't get access to their new products. That sucks, but fine - I don't use their services except for the TV itself, and honestly, I'd rather by a dumb TV with a streaming box anyway, but I can't find those anymore.

Anyway, the new terms are about waiving your right to a class action lawsuit. It's weird to me because I'd never considered filing a class action lawsuit against Roku until this. They shouldn't be able to hold my physical device hostage until I agree to new terms that I didn't agree at the time of purchase or initial setup.

I wish Roku TVs weren't cheap walmart brand sh*t. Someone with some actual money might sue them and sort this out...

EDIT: Shout out to @[email protected] for recommending the brand "Sceptre" when buying my next (dumb) TV.

EDIT2: Shout out to @[email protected] for recommending LG smart TVs as a dumb-TV stand in. They apparently do require an agreement at startup, which is certainly NOT ideal, but the setup can be completed without an internet connection and it remembers input selection on powerup. So, once you have it setup, you're good to rock and roll.

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[–] [email protected] 15 points 5 months ago (2 children)

This is an adhesion contract (no counteroffer or ability to negotiate terms, and it was made unilaterally) and probably will not stand up to a challenge in court. Of course, someone would actually have to sue / afford to sue. https://www.law.cornell.edu/wex/adhesion_contract_(contract_of_adhesion)

[–] [email protected] 2 points 5 months ago

Right it's unenforceable however it's plenty enforceable to poor people who can't afford the legal fees.

[–] Murdoc 1 points 5 months ago

Maybe not; from that link:

On the other hand, courts do generally enforce click-wrap and sign-in-wrap contracts. Click-wrap contracts require that consumers click “I agree” by means of an immediately available pop-up box. See Caspi v. Microsoft Network, 323 N.J. Super. 118. Sign-in-wrap contracts include a hyperlink, often labeled as “Terms of Service” or “Terms and Conditions,” that is located by a sign-up button. Sign-in-wrap contracts require that users electronically accept the terms by clicking “I accept” or “I agree” as the last step of the sign-up process before allowing consumers to use their products or services.