this post was submitted on 29 Feb 2024
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The main reason I think of the user as "wrong" in this case is because they got angry at the end, fair or not!
They got angry because it forgot what the reminder was.
It asked for information A, then it asked for B repeatedly, and once that was finally settled (with an answer that is technically supportable but absolutely not what the user wanted) it then asked for A again.
If this were a real person, I would definitely be thinking "should I just ask someone else?"