this post was submitted on 28 Feb 2024
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They had QA people, this was actually intended behavior
no? alphabet lost $90bil in value over this, why on earth would an entity choose to make a design decision that breaks investor confidence?
the initial choice to make the AI “diverse,” sure, that’s intentional. but the method by which it was done had unintentional consequences, and that is the problem which QA would have fixed.
They got the result they wanted, they just didn't get the response they wanted from the public. There's no way to QA this
https://en.m.wikipedia.org/wiki/Focus_group
there are literally dozens of ways marketers have come up with to do exactly what you are claiming is impossible 🙃
It's not the QA team's job to run a focus group. Ideally, you decide what customers want before building a product.