this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 9 months ago by [email protected] to c/[email protected]
70 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 4 points 9 months ago

600$

To employ someone at 10$/hr, their actual cost is probably close to 15$/hr when you factor I them coming in to work in the office and all the costs associated with that. At 15$/hr it takes 40 hrs to cost 600$ to thr company. That is one week of work for one employee. This means that they could have a 600$ fuck up every week and still break even over hiring a person. And we are talking about just one person. Chat support is nor.ally contracted out as entire teams and departments.