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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by [email protected] to c/[email protected]

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Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

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[–] [email protected] 28 points 9 months ago (1 children)

If it was a human agent, surely they would still liable?

They're an agent of the company. They're acting on behalf of the company, in accordance to their policy and procedures. It then becomes a training issue if they were providing incorrect information?

[–] [email protected] 33 points 9 months ago

Yes, if it was a human agent they would certainly be liable for the mistake, and the law very much already recognises that.

That's my whole point here; the company should be equally liable for the behaviour of an AI agent as they are for the behaviour of a human agent when it gives plausible but wrong information.