this post was submitted on 15 Feb 2024
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I wonder how anyone in their right mind would propose the defense "we can't be held liable for what the chatbot we purposefully put on our website said". Did Air Canada's lawyers truly think this would fly?
If you don't want to be held to AI hallucinations, don't put an AI chatbot on your website, seems easy enough.
My organization won’t even allow auto translation widgets on our site. Instead, we refer people to using web translation services on their own, with clear language that says we’re not liable for third party mistranslations. (In multiple languages, by a company that has signed an indemnity agreement with us if their translation becomes an issue.)
It’s a bit heavy-handed, but the lawyers hold more sway than the communications folks, and I don’t disagree with the approach – you don’t want users misunderstanding what your site says, and being able to blame you for it.
Probably not, but they're paid to try their best.
Lol... "Think this would fly" I see what you did there.