this post was submitted on 02 Feb 2024
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One of the main reasons I still pay for Spotify is because it is very cheap in my country, specially when splitting a family plan. However I noticed that the user experience has gone downhill over the past years.
I remember when I could seamlessly switch playback devices, from my car to my phone, to my computer and them a Chromecast almost instantaneously. Now I'm lucky if my devices recognise each other even if they are on the same network.
And if you have a poor internet connection, the app is near unusable because it tries yo grab online content first before checking whatever is downloaded. Time and time again I have to put my phone on aeroplane mode just for the main menu to load, it is so frustrating and this didn't happen some 5-6 years ago
All of those things are 100% legitimate criticisms, I want to add that the UX experience has become more and more horrible. They've regressed terribly in most aspects of their apps, wether PC or Mobile. Absolutely unbelievable, this is the thing I see from Google search where marketing takes over from engineering/customer needs/market reality/I don't know what. Stop shoving shit into the services. You beat piracy for a minute, you can keep that lead, you're slowly losing it.
Honestly, if this was any other product this would be unacceptable. It'd be like all books went back to only black and white, all movies were only 480p, all music was only mono.
At first I was confused about the books comment, since most books are just black text on white paper, but then I realized you were probably including comic books and manga in that too (and probably textbooks that include a lot of graphics)