this post was submitted on 19 Jan 2024
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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)
submitted 1 year ago by [email protected] to c/[email protected]
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[–] [email protected] 10 points 1 year ago (1 children)

Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they're not going to make that mistake.

[–] [email protected] 8 points 1 year ago (1 children)

Dunno, sounds hard.. what if we just don't let em cancel?

[–] [email protected] 4 points 1 year ago

Charge them a service fee as well for using the agents, even if they are automated