this post was submitted on 14 Jan 2024
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If your job can be accurately measured in all aspects, then it can also be scripted. If it can't be scripted, there's something that's not possible to measure.
I used to drink that Kool aid too, before I spent a couple of years actually seeing what managers are doing.
Lol ok. I guess we're done here
Oh no! This will definitely negatively impact my CSAT! Lol, cool.
Edit: To be clear, I don't actually think that you can be replaced with a small script (although, password reset is automated where I work). I think there are unquantifiable things, and I think you're actually selling yourself short when you imagine your work can he represented with pure metrics.