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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 8 months ago by [email protected] to c/[email protected]

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[–] [email protected] 2 points 8 months ago (1 children)

I think I used self checkout once in my life. I very quickly realized that they're pushing their work onto me and never went to self checkout again.

I also think those jobs matter. Not great jobs, sure. But they are jobs. I'm sure tech will eliminate cashier jobs someday but I don't see self checkout doing so.

[–] [email protected] 1 points 7 months ago

Those jobs may be important but they’re not the customer’s responsibility. My goal is to get out of there as conveniently as possibly for me, and sometimes that involves self-checkout.

Of course I was recently on the other side of this conversation when trying to buy beer at self-checkout. The other person claimed it’s easy, but I claimed the extra steps and edit made it less convenient