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submitted 8 months ago by [email protected] to c/[email protected]

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[–] [email protected] 4 points 8 months ago (1 children)

Not for me. Take in consideration that I don't do a lot of shopping. Two of the maybe four times times I used a self check-out last year;

So I go to the self check-out. One of my items is on clearance. I scan it. It shows full price. turns out I needed to scan a different bar-code for the clearance. However, I can't remove the already scanned bar-code from the list, so now I need to call assistance.
My kids drink a lot of coke zero, so when it goes on sale I usually buy a lot of it. In this case, I took all that's left in the store. I scan one bottle, do a quick count and adjust the number of bottles accordingly. I place the bottle in my cart and realize I've counted one too many. I can't take it off, and now need to call assistance.

[–] [email protected] 5 points 8 months ago

This sounds like a terrible user experience. Is this a case of "we have implemented a terrible self checkout system and now no one likes to use it"?