True, private companies are generally more focused on customer satisfaction, but that can suddenly change, for instance when the owner dies, and the new owners don't share the same ideals.

Private companies have a certain single point of failure built-in by having often just one or sometimes a small number of owners.

Nobody really knows what will happen when Gabe dies.

I just hope that valve becomes a worker cooperative... That would be the most stable form of company that probaly stays focused on customer satisfaction long term, since workers tend to favor providing long-term profits via good service instead of short term gains, for high frequency traders.