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Meta has engaged in a “systemic and global” censorship of pro-Palestinian content since the outbreak of the Israel-Gaza war on 7 October, according to a new report from Human Rights Watch (HRW).

The company exhibited “six key patterns of undue censorship” of content in support of Palestine and Palestinians, including the taking down of posts, stories and comments; disabling accounts; restricting users’ ability to interact with others’ posts; and “shadow banning”, where the visibility and reach of a person’s material is significantly reduced, according to HRW.

Examples it cites include content originating from more than 60 countries, mostly in English, and all in “peaceful support of Palestine, expressed in diverse ways”.

In a statement to the Guardian, Meta acknowledged it makes errors that are “frustrating” for people, but said that “the implication that we deliberately and systemically suppress a particular voice is false.

Meta said it was the only company in the world to have publicly released human rights due diligence on issues related to Israel and Palestine .

Last week Elizabeth Warren, Democratic senator for Massachusetts, wrote to Meta’s co-founder and chief executive officer, Mark Zuckerberg, demanding information following hundreds of reports from Instagram users dating back to October that their content was demoted or removed, and their accounts subjected to shadow banning.

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