this post was submitted on 22 Dec 2023
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What did Telstra do?
What didn't they do.
Or, what have they done that's worthwhile.
Bunch of parasites.
My first thought was to reply with something along these lines. They're guilty of so much shit, if you look up "Telstra controversy" and you'll find an endless list of shameful business practice.
We have to deal with them at the moment because we're staying with an elderly relative and her house, her rules - fair - and she is worried about switching providers. If something did go wrong and she lost her number, it would be pretty awful. So we're stuck with Telstra.
We're on our third modem with them in a little over a year (had to get a decent one, working from home). The absolute shit fight to get it replaced each time only served to reinforce that we are entirely correct on our views of their business. They have made it as tangled a web as Centrelink (another org that we have luckily not had to deal with in some time), and their customer service is basically non existent.
To their credit, their store staff did their best to help but their hands were so incredibly bound by red tape that there wasn't much to they could do. Also, the credit we were promised after the second go around was never applied to the account. Wasn't worth our time to chase it, because we actually value our time and have wasted enough of it.
And that's just one consumers experience.
The stuff they do on a national level is absolutely shameful. They need to be broken up.
On a related note, Centrelink added a new song!
Bless them! They're so generous to provide us with something new to listen to while we wait to talk to someone for over an hour, to ask them why we haven't been paid when we submitted a claim two months ago!
And then for some unlucky people "sorry your claim has been rejected, please start a new claim and have it assessed in a few months, and we'll back pay you to today, not two months ago".
I don't like how their monopoly suppresses the functionality of competitor services.
Also, they fucked me around a few years back. I got indebted thousands of dollars for something I didn't agree to, and threatened to get the ombudsman involved. The issue was resolved that same day.