this post was submitted on 22 Dec 2023
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Sync for Lemmy
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The back up had the same data that caused the app to crash before.
Did you try just logging in to the fresh install?
Yes, but like I said it doesn't see that I purchased sync pro without restoring the backup.
Settings shortcut: Settings > Restore purchases
Tried that, too. It says no purchases found. That's when I attempted to contact the developer.
Did you have more than one Google account on your phone? It could be that it's trying to restore the purchase from another account than the one it was purchased from.
I made sure it was done under the right Google account.
You should have a trace of the transaction somewhere in https://payments.google.com under either Activity or Subscriptions & Services.
I don't have any problem showing proof I have purchased Sync Pro.
I attempted to request support first and received a quick initial reply about my problem. Never got an update so I requested a refund in the same email chain and still haven't heard back. I then went through the Google Play refund process and they said they won't refund me either.
So I'm just out my money. No big deal, and I moved on. I just posted so if someone was looking into paying what I think is a ridiculous price for a year of ad free and some features, there was some good feedback.
Just saying that there could have been some kind of payment issue, it's better to ensure everything is fine on that front first. Anyway I bought the lifetime adfree and I'm happy with it, although I don't use it as often as the mobile web-UI since I can't do most of the instance admin stuff through it.
I'm very glad that you're happy with your purchase.