Sync for Lemmy

15175 readers

4 users here now

👀

Welcome to Sync for Lemmy!

Download Sync for Lemmy

Welcome to the official Sync for Lemmy community.

The rules for posting and commenting, besides the rules defined here for lemmy.world, are as follows:

Community Rules

1- No advertising or spam.

All types of advertising and spam are restricted in this community.

Community Credits

Artwork and community banner by: @[email protected]

founded 1 year ago

MODERATORS

[email protected]

Lack of support from Sync Pro Developer (lemmy.dbzer0.com)

submitted 11 months ago by [email protected] to c/[email protected]

30 comments fedilink hide all child comments

I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.

At this point I wish I hadn't wasted my money.

After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn't recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.

I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 7 points 11 months ago (1 children)

The back up had the same data that caused the app to crash before.

Did you try just logging in to the fresh install?

[–] [email protected] 1 points 11 months ago* (last edited 11 months ago) (2 children)

Yes, but like I said it doesn't see that I purchased sync pro without restoring the backup.

[–] [email protected] 6 points 11 months ago (1 children)

Settings shortcut: Settings > Restore purchases

[–] [email protected] 4 points 11 months ago (1 children)

Tried that, too. It says no purchases found. That's when I attempted to contact the developer.

[–] [email protected] 2 points 11 months ago* (last edited 11 months ago) (1 children)

Did you have more than one Google account on your phone? It could be that it's trying to restore the purchase from another account than the one it was purchased from.

[–] [email protected] 2 points 11 months ago (1 children)

I made sure it was done under the right Google account.

[–] [email protected] 2 points 11 months ago (1 children)

You should have a trace of the transaction somewhere in https://payments.google.com under either Activity or Subscriptions & Services.

[–] [email protected] 2 points 11 months ago (1 children)

I don't have any problem showing proof I have purchased Sync Pro.

I attempted to request support first and received a quick initial reply about my problem. Never got an update so I requested a refund in the same email chain and still haven't heard back. I then went through the Google Play refund process and they said they won't refund me either.

So I'm just out my money. No big deal, and I moved on. I just posted so if someone was looking into paying what I think is a ridiculous price for a year of ad free and some features, there was some good feedback.

[–] [email protected] 0 points 11 months ago (1 children)

Just saying that there could have been some kind of payment issue, it's better to ensure everything is fine on that front first. Anyway I bought the lifetime adfree and I'm happy with it, although I don't use it as often as the mobile web-UI since I can't do most of the instance admin stuff through it.

[–] [email protected] 2 points 11 months ago

I'm very glad that you're happy with your purchase.

[–] eggymachus 6 points 11 months ago (2 children)

Isn't that an option when you reinstall? To reinstate purchases?

[–] [email protected] 7 points 11 months ago (1 children)

Settings > Restore Purchases

[–] [email protected] 4 points 11 months ago

Is that even necessary? I've never had to use restore purchase even after a clear data and cache plus reinstall. Once I was logged in it just...knew.