this post was submitted on 21 Dec 2023
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A typical example is more popular searches crowding out actual answers to your question.
I have had this a lot of times with IT problems, I am a sys admin and google a ton of things related to my job. But 5 out of 10 times some keyword will relate to a simple problem many people have with their pc and all relative answers to my exact question get drowned out.
Google anything related to 'laptop monitor turn off' and you will only find results telling you how to turn of sleep when you close the lid. No matter how much syntaxing or formatting you do with your search
I'm not even a sysadmin, just a power user and this infuriates me to no end. I gave up on a search just a couple days ago because I kept getting bottom tier answers. Like thanks but I already know how to use my computer, now tell me how to fix this problem.
C'mon now. "Laptop monitor turn off" has never generated a good result, even in the before time. I share the question: what are these people searching for that Google is generally yielding worse results than other engines? For anything sysadmin, IT-related, or any sort of troubleshooting, I've always needed to be creative to get to the good stuff.
That's not what they're saying. They mean that if your search contains that or is somewhat adjacent (despite being more specific), your results will be drowned in it. For example, if you had something like "laptop monitor turn off when bla bla bla", 90% of the results will completely ignore what you've added.
I've got to deal with the same shit whenever I have to deal with complicated programming questions. Half the results will be related to some really basic mistake on the user's side that I haven't done, and I'll need to spend a lot of time trying to find the magical word combination that doesn't trigger those non-related issues and actually show me what I need.
Yeah, and what I was saying is it's always been that way since the first search engines started popping up.
Stupid searches yield stupid results
You're a Systems Administrator, but Google Tier 2 issues, do you provide break fix support? I thought as a SA you would be working behind the scenes on systems (apps), servers, etc.
Can't speak for the person you're replying to, but I'm a security engineer and stuff still makes its way to me that you would think would get filtered out by others (and isn't my job to fix). It just takes the right person thinking "this is obviously a problem with $system, let's just send it straight over to them so they can fix it quickly!" And then we get the fun job of proving it's not us and has no relation to us.
We got a ticket today for packet loss between two systems, neither of which have any of our tools on them...
I think this is a training issue that needs to be resolved at the Helpdesk level. I understand that nobody is perfect but if you keep seeing tickets like that - Helpdesk managers need to update their training modules and start tweaking the Helpdesk system to have service requests go to the proper groups. Incident tickets are another story but that's where the training comes in.