Apple begins scheduling Vision Pro training for retail employees as launch nears - 9to5Mac (9to5mac.com)

submitted 7 months ago by [email protected] to c/[email protected]

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[-] [email protected] 7 points 7 months ago

These seminars are getting scheduled now, and training is set to begin in the middle of January. Each employee will be trained for two days, I’m told. It’s a high-stakes endeavor: The Vision Pro’s setup process is going to be complex and not something Apple wants to screw up. The device needs to be customized for each person, and a poor fitting could ultimately ruin the user’s experience. Every step will be carefully orchestrated, including how retail employees approach a customer and how they place the device on a user’s head.

Right at the top of the article

[-] [email protected] -3 points 7 months ago

Now that is interesting. In other briefings, they have claimed that someone from every store, selected via interview process, will go to Cupertino for 2 days training.

And that people who ordered online, will be pushed to collect in store to receive the “complex setup” from a trained employee.

I don’t believe either. Because it speaks to a product that would be difficult to use (against Apples “it just works” ethos. ). And one they wouldn’t sell online because of said “complex setup”

Doesn’t sound right to me.

[-] [email protected] 1 points 7 months ago

Maybe it’s less about difficulty of use and more of the size of the paradigm shift. The Vision Pro could require a more hands on setup to help guide people through an initial experience which may seem quite alien, even if it quickly becomes intuitive after.

Customers that need prescription lenses would also probably benefit from in person setup as well.

this post was submitted on 11 Dec 2023

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