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this post was submitted on 08 Dec 2023
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Hey, that's not true. Apple forums reps will ask you to factory reset everything twice, then refer to store for servicing and then ghost you.
Lucky for me I've had a beyond excellent experience with Apple support representative - though not through forum (phone).
The resetting was a bit of a pain, yes. But ultimately it led to a proper and timely resolution.
I'm well entrenched in Apple ecosystem, to the point I hate their guts and their "reset will fix everything" mantra.
Story time.
Lost one of the earphones in my APP2. Went to my local authorized service center to get a replacement since according to Apple they're the only ones that are able to put it into the case. Alright, I guess you need to order replacement part so that doesn't matter.
Couple of days later I pick them up, lady at the counter says to reset them when I'm home. Weird, they could do it themselves, I thought, but had little time to get into that debate. I come home, do the reset procedure, and nothing, keep getting earphone mismatch error. I read up on the internet that it could be mismatched firmware and on advanced gymnastics required to get it fixed, which brings me nowhere after trying for multiple hours.
I return AirPods to the service center and say - you did the service, you fix it. Week later I'm asked to pick them up, get them, return home and... it's the same as before. I return them again, tell them not to call me until they make sure everything works, they take them in, call me couple of days later and this time I check them at the counter - and it's the same fucking thing again.
In the end they replaced both earphones for free while out of warranty but I lost so much time I'm seriously pissed with Apple still.
I've dealt with authorized service centre, which has replaced my MacBook Air motherboard due to a faulty NVMe.
I just hope they returned it in working condition and if not, didn't play dumb and ask you to factory reset.