this post was submitted on 27 Nov 2023
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Is there any family friendly, simple ticketing system ? (alien.top)
submitted 9 months ago by [email protected] to c/[email protected]
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I'm looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I'd like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

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[โ€“] [email protected] 1 points 9 months ago (3 children)

Do not do this, you'll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.

Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don't see how tickets would help you.

[โ€“] [email protected] 1 points 9 months ago

I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it's time to harass them for violating the SLA.

AITA?

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