this post was submitted on 24 Nov 2023
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System76

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A community for the System76 company, a manufacturer of laptops, desktops, and server computers that are both affordable and powered by Linux.

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Why does System76 hide part numbers / part lists? (alien.top)
submitted 11 months ago by [email protected] to c/[email protected]
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Anyone ever notice that System76 hides their parts list?

They publish all this stuff on how to repair their gear, cool.

But with out parts lists, this information might as well not exist

If system76 truly supported user freedom, they would allow customers to attempt to source their own parts. Even if the parts could not be bought on the open market, listing the part #s is still a huge part of user freedom.

Anyone else get a bad vibe from system76's complete lack of part #s?

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[–] [email protected] 1 points 11 months ago

I agree. Frankly he sounds like the kind of customer most businesses would prefer to avoid. I've used customer service a number of times, including once asking what part I would need and where I could get it and they got back to me with everything I asked for. Of course, I didn't ask on a major holiday and expect an immediate response. Worse, he keeps insisting they're "hiding" the part list as if they're intentionally withholding repair information.