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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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Is anyone opting for the prebuilt for QC? (alien.top)

submitted 10 months ago by [email protected] to c/[email protected]

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I ordered a 16 to replace an 8 yo MBP 15 and went prebuilt over diy simply because I wanted to be sure that the laptop would work when it arrived. Did anyone else choose the prebuilt for a quality control, even though you have the skills and know how to save a few hundred dollars with the diy?

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[–] [email protected] 1 points 10 months ago

To be honest part of me wishes I had, given the state my DIY kit arrived in yesterday.

Then I realized it's pretty shitty that I even have to think like that. DIY is a core part of the reason the laptop is special IMO. It's a major part of why I was willing to wait 3 months to receive a laptop to begin with.

I wasn't a fan of seeing them make a point to say that the prebuilt model is safer in shipping. Like I get it, but as someone who actually purchased and waited for a DIY kit, I want to hear more details about the way they are improving packaging, and I want to hear a clear message about how support is going to be handled. I don't want to feel stupid for not opting for the more expensive option.

I submitted a ticket yesterday, got an almost immediate response saying that it was unacceptable and that someone would reach out to me soon. It has been 26 hours since then. Getting the feeling that with Thanksgiving it will be multiple days before this RMA process even gets started.