I feel compelled to share my recent experience with Remarkables official website and their main customer support team, which was both frustrating and disheartening.
Initially, I was simply trying to verify if my promo codes were valid on their site. However, due to a technical limitation, I was unable to enter an Irish postal code, leading me to use PayPal. This resulted in an accidental purchase, as there was no option to review the order on their website after confirming it through PayPal.
Seeking a resolution, I contacted their main support team straing away. Their response was disappointing, to say the least. Despite controlling the PayPal account, they refused to cancel the order and issue a refund. They informed me that my only options were to reject the order on the delivery which is highly inconvenient due to my work schedule, or to return the item myself, adding to my frustrations.
This entire ordeal has been particularly stressful as I am dealing with personal health matters, including upcoming surgery. What was meant to be a straightforward task of checking promo codes and possibly preparing a gift has turned into an unnecessary and time-consuming hassle, involving either rejecting a delivery or arranging a return on my own.
This experience with remarkable particularly on their official website and through their main support channel, highlights a significant disregard for customer convenience and transparency in sales. I urge potential customers to be cautious when considering purchases from this company!!!
This is definitely a ‘you’ problem- the mental gymnastics to displace the blame on the company is remarkable.
It was a simple mistake by OP that should be easily remedied by Remarkable. Now this tablet is being pointlessly shipped around the world.
A simple mistake, with a simple solution. Yet OP feels entitled to slam the company/solution - without any accountability of the causation.
Pick order, ship order, receive return, potentially refurbish packaging if OP decides to open the box, restock the item seems to be a lot more inefficient than stopping the order before it ships. However, I don't know how PayPal interfaces with vendors, so the inefficiency might not be due RM's lack of operational agility.